Good practices Kanban Merchandise Shop

Online return tips for a smooth return process (and fast refund)

  1. Read the store’s return policy

Before you purchase anything, carefully read through the Kanban Shop policy. Don’t proceed with the purchase if you have any questions. Contact us at customers@kanban.plus. We are happy to clarify all your doubts.

  1. Keep the original packaging

When you remove the item from the package, leave everything else in the box and store it somewhere out of the way until you're sure you're keeping the item. If you decide to return your purchase, we will ask you to proceed with doing so with the original packaging. Be sure to keep:

  • The shipping envelope or box
  • Tissue paper, cardboard inserts, etc.
  • Paper receipts or invoices

Keep the paper receipt or invoice. Online shopping usually means the transaction is tracked through your online customer account, but the physical receipt or invoice will help us to quickly identify the returned item.

  1. Take photos of any damage or defects

If you request a refund due to damages, please send us the photos as soon as possible, ideally in the first message (see more in the Refund Policy).  Whether it's a defect or a broken part, take a photo when you notice any damage.

  1. Start the return process ASAP

Regardless of the reason, initiate the return as soon as possible. We accept unused items, so make sure you’ve only tried items like clothing or shoes briefly and indoors so there is no sign of wear.

Check our Return Policy for a step-by-step guide and specific instructions on how to proceed with return and refund. If you aren't sure what you should do, message us at customers@kanban.plus.

Make sure you ship the item as soon as we give you the green light. Once you’ve shipped your item, keep an eye on your email for any alerts or updates on the status of your refund.

Thank you for purchasing with us! We wish you a great experience with all Kanban products!